My order

Need to change, update or cancel an order? Got a problem with your order or the delivery - these FAQs should help. If not then please do give us a call.

I’ve placed my order and want to change it.
Our warehouse packing guys are pretty quick and the couriers too don't hang around but I'm sure we can sort that for you. If you placed your o...
Thu, 9 Feb, 2017 at 12:04 PM
My order status says 'Suspected Fraud' or 'On Hold'
Once an order has been checked and payment details have been approved then the order status will change to 'Processing'  - at that point, our fulf...
Thu, 9 Feb, 2017 at 12:45 PM
My order has not yet been despatched
We send out an automatic email with your delivery details as soon as your order is packed - it comes from the same address as our Order Confirmation email. ...
Thu, 9 Feb, 2017 at 12:15 PM
My order has been shipped but has not yet arrived
We use a number of couriers and delivery methods, most now offer online tracking so please do check your inbox for our despatch confirmation email, it will ...
Thu, 9 Feb, 2017 at 12:22 PM
Can I collect my order in person?
Collection is available from our Keighley Warehouse by prior arrangement Collection Times: Monday to Friday 9:00 - 12:30 Please give us at least 4 hours...
Tue, 11 Sep, 2018 at 3:29 PM