Our warehouse packing guys are pretty quick and the couriers too don't hang around but I'm sure we can sort that for you.
If you placed your order today and it is still before 3:00 PM :
- the courier should not yet have collected your kit. Please just give us a call with your order number and we'll run down and grab it off the despatch pallet.
- Assume that it will all be OK, but if for some reason we're too late to catch the parcel then we'll give you a callback right away.
- Depending on the change you want to make we may just place an additional order for you while you're on the phone or we may cancel the order and ask you to reorder online.
In general, we prefer you to order the new stuff yourself online - that way you can be sure the correct stuff gets ordered and we don't make a silly mistake !
If the order has already been despatched :
I'm afraid there's nothing we can do at that point as your things are in the hands of our couriers - best thing to do is just return them upon delivery, we will of course arrange a full refund for you once they get back to us.