We like to keep things simple and straight forward
- If it's not what you want just send it back for a full refund.
- All returned items must be unused, undamaged, and in their original packaging so that we can still sell them as new.
- If you ordered something and reckon it's not really what you're after we will happily accept it back for replacement or refund within 30 days.
- After 30 days we'll still accept things back for a Return but we can only offer Store Credit, not a cash refund.
- We cannot accept any returns after 90 days from purchase date.
How to Arrange a Return
- Please follow the link and follow each step at a time, if you have nay problems please call or email and we will give you a hand. https://www.kiravans.co.uk/returns-information
Faulty / damaged / wrong items delivered :
We're really sorry if your order has arrived damaged or if we incorrectly packed it.
The best thing to do is contact us by phone right away and we will arrange to send out the correct replacements to you.
We also need to get the damaged/incorrect items back from you. If you could please follow the usual Return Process & we will contact you if necessary. If that's not possible then let us know by phone or email.
Simply return anything you do not want to keep within 30 days and we will refund the full cost of the items. After 30 days we will still accept returns but only for Store Credit, not a cash refund. We cannot accept returns after 90 days.
Please follow the Returns Process (above) before you return a parcel to us, and remember to include your Return form(you will find this in your order)
Refunds will be made to the original PayPal account or card used, we will do our bit within 48 hours of receiving your goods back.
We will email you to confirm the refund / credit has been processed by us.
For the sake of clarity:
We can only offer refunds on items purchased directly from us, if you have bought an item through a reseller / conversion firm then you need to talk to them directly.
It is your responsibility to ensure goods are returned safely and in 'as new' condition. If items are not re-sellable 'as new' then we will not be able to process a refund of the complete cost.
Delivery costs will not be refunded, unless, of course, we have made a mistake with your order.
We will happily accept back anything if it is in 'as new' condition for replacement with another item.
The fastest way to arrange a replacement is to simply order your new item online right away & return the original to us for a full refund. That way you know we have the new one in stock and you don't have to wait for the return to get to us.
If you prefer to wait then please return the unwanted items to us, following the Return Process (above) so that we know exactly what you want us to do with the returned items.
If there is a price difference in your favour then we will refund the difference, if the new item is more expensive then we will call you to take payment over the phone.